Under normal circumstances, small and medium sized business are the typical clients for many Managed Service Providers. Most of these companies have very little or no in-house IT capabilities, so they call on local managed service providers to obtain IT knowledge and expertise to help their business. The managed service provider model helps keep your best employees focused on your business while someone else deals with your IT issues.
By utilizing our experience inside the small to medium business landscape, we have experienced that most small businesses share very common pain points when it comes to their IT infrastructure. From experience, we have learned that most struggle with adequate security, backup and recovery, e-mail management, storage solutions, and computer health. These issues normally go over-looked until the business suffers a catastrophic incident that forces the business owner to spend thousands to resolve the issue. Over time, it has been proven that every $1 spent on pro-active maintenance will end up saving the business $5 on reactive maintenance.
The managed service provider subscription model provides small business the advantages of predictable IT support costs. Managed service providers pride themselves on doing preventive IT work to prevent IT problems before they actually happen. This models helps reduce business operations disruptions caused by IT problems. Compared to hiring your own in-house IT staff, a managed service provider can help bridge the gap between your needs and an in-house IT Professional for a fraction of the cost.
Our business growth and security is solely dependent on the business growth of our clients. For 22 years, we have prided ourselves on providing solutions to small business across Southern California. 99.9% of our business is based on customer retention and growth. If we can’t be in there in your time of need, we don’t deserve your business. The technical answer: During our discovery and evaluation period, we work with you to develop our Service Level Agreement. This agreement spells out, in detail, what our mutual expectations are for your existing IT needs.
Our detailed reports are usually more comprehensive and detailed vs. that you would receive from an in-house IT professional. These detailed reports are critical in making decisions for your business needs. Daily Computing Solutions actually becomes your right hand advisor when it comes to making decisions related to your IT systems. We strive to meet with you on a quarterly basis to discuss, evaluate, and plan for the next quarter; anywhere from budgeting, to replacement of hardware, your entire infrastructure is completely in your control.
We try to do the majority of our preventive maintenance work behind the scenes to ensure there is no disruption of your business. However, sometimes, you encounter problems that cannot be repaired quickly in a remote session. In these cases, we dispatch one of our technicians to come to your office to make the necessary repairs.
During the Covid-19 pandemic, we were able to successfully switch to 100% remote operations to continue to support our clients and their businesses. However, we do have a corporate office located in beautiful La Crescenta, CA; slightly north of Glendale, CA.
We offer discounts to clients who are willing to pay for 6 or 12 months of our managed services in advance.
If you answer YES to any of these questions, you might be a prefect fit for our client base!
- You spend more than you budget for every month on your IT needs
- Your IT infrastructure experiences problems and keeps employees from doing their work
- Your employees complain about their computer
- Management worries about IT needs
- Your backup and disaster recovery is questionable
- You have outgrown your “Computer guy”
- You have at least 5 computers at your office
What do I get with Managed Services?
- 24x7x365 monitoring of your systems to fix problems before they become problems
- On demand support if there is an issue
- Automatic patching and security updates
- Friendly communication - no geek talk!
- Fixed rate that is a fraction of the cost of hiring your own IT department